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“We’ll [STILL] Guide You Home”- adapting as necessary to do so in the face of today’s unprecedented “social distancing” guidelines and requirements. 

The COVID-19 Coronavirus has, at least for the short term, changed almost everything about our everyday living and working habits. We want you to know that during this time of unexpected and profound disruption, all 750+ RMS employees are working harder than ever to deliver on our “We’ll Guide You Home” brand promise, and helping individuals and families meet their home financing needs.

How we need to go about conducting business has changed, virtually overnight, in ways none of us could ever have expected. Many of our office locations are open where permitted by law, but most of our employees are equipped to work remotely and will continue to serve you without interruption. Please contact your loan officer if you have any questions.

Loans in process could be affected by each state’s decision whether businesses such as settlement agents and appraisal firms can remain open during this time. Rest assured we are in constant contact with state and Federal agencies as well as Fannie Mae, Freddie Mac, FHA, VA about how to handle potential business disruptions.  


If you currently own your home and cannot make your mortgage payment due to unemployment caused by COVID-19, please contact your Servicer immediately. 
The phone number is shown on your monthly statement or coupon book.
 

Leveraging Our Technology: 

  • RMS has consistently and proactively invested in state-of-the-art technology infrastructure and tools.
  • Our RMS Ready mobile app and web-portals support a full spectrum of loan application and processing capabilities – including the ability for borrowers to easily and securely upload required loan application documents all within the app itself.
  • Please make use of these tools to upload documents that may be required to complete your application. Given the current situation, it is crucial that you respond to requests for documentation immediately.

You have our commitment that RMS and its employees will do our best to support and meet each borrower’s home financing needs during this extraordinary chapter in time.

We wish good health and fortune to each of you and your families and loved ones.

Best,

The RMS Team